---
title: Budderfly Customer Tech Guide
description: Budderfly is your energy management partner that installs energy-reducing technologies throughout your location, including LED lighting, HVAC, refrigeration controls, smart thermostats, and more.
image: https://info.budderfly.com/hubfs/CustomerSupportGuide_LinkThumbnail-1280x720.png
---
[Careers](https://omsbdrflyprd.wpengine.com/careers/)
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- [Energy as a Service](https://www.budderfly.com/energy-service/)
- [Equipment](https://www.budderfly.com/energy-service/equipment/)
- [Smart Technology Monitoring](https://www.budderfly.com/our-technology/)
- [How We Innovate](https://www.budderfly.com/energy-service/how-we-innovate/)
- [Measuring & Billing Technology](https://www.budderfly.com/energy-service/measuring-billing-technology/)
- [Who We Serve](https://www.budderfly.com/the-budderfly-effect/)
- [Restaurants](https://www.budderfly.com/the-budderfly-effect/fast-casual-restaurants/)
- [Corporate & Enterprise](https://www.budderfly.com/the-budderfly-effect/enterprise/)
- [Hospitality](https://www.budderfly.com/the-budderfly-effect/hospitality/)
- [Healthcare & Fitness](https://www.budderfly.com/the-budderfly-effect/healthcare-fitness/)
- [Schools & Universities](https://www.budderfly.com/the-budderfly-effect/schools-universities/)
- [Retail](https://www.budderfly.com/the-budderfly-effect/chain-retail/)
- [Convenience Stores](https://www.budderfly.com/the-budderfly-effect/convenience-stores/)
- [Manufacturing](https://www.budderfly.com/the-budderfly-effect/manufacturing/)
- [Resources](https://blog.budderfly.com/)
- [Blog](https://blog.budderfly.com/)
- [Case Studies](https://case-studies.budderfly.com/)
- [Customer Testimonials](https://www.budderfly.com/resources/customer-testimonials/)
- [Thought Leadership](https://info.budderfly.com/)
- [News](https://news.budderfly.com/)
- [About](https://www.budderfly.com/about/)
- [Executive Team](https://www.budderfly.com/executive-team/)
- [Leadership](https://www.budderfly.com/leadership/)
- [Board of Directors](https://www.budderfly.com/board-of-directors/)
- [Mission](https://www.budderfly.com/about/mission/)
[](https://cta-redirect.hubspot.com/cta/redirect/20472728/f27e5725-ac20-4a22-8db5-60c912879eb9)
- [Energy as a Service](https://www.budderfly.com/energy-service/)
- [Equipment](https://www.budderfly.com/energy-service/equipment/)
- [Smart Technology Monitoring](https://www.budderfly.com/our-technology/)
- [How We Innovate](https://www.budderfly.com/energy-service/how-we-innovate/)
- [Measuring & Billing Technology](https://www.budderfly.com/energy-service/measuring-billing-technology/)
- [Who We Serve](https://www.budderfly.com/the-budderfly-effect/)
- [Restaurants](https://www.budderfly.com/the-budderfly-effect/fast-casual-restaurants/)
- [Corporate & Enterprise](https://www.budderfly.com/the-budderfly-effect/enterprise/)
- [Hospitality](https://www.budderfly.com/the-budderfly-effect/hospitality/)
- [Healthcare & Fitness](https://www.budderfly.com/the-budderfly-effect/healthcare-fitness/)
- [Schools & Universities](https://www.budderfly.com/the-budderfly-effect/schools-universities/)
- [Retail](https://www.budderfly.com/the-budderfly-effect/chain-retail/)
- [Convenience Stores](https://www.budderfly.com/the-budderfly-effect/convenience-stores/)
- [Manufacturing](https://www.budderfly.com/the-budderfly-effect/manufacturing/)
- [Resources](https://blog.budderfly.com/)
- [Blog](https://blog.budderfly.com/)
- [Case Studies](https://case-studies.budderfly.com/)
- [Customer Testimonials](https://www.budderfly.com/resources/customer-testimonials/)
- [Thought Leadership](https://info.budderfly.com/)
- [News](https://news.budderfly.com/)
- [About](https://www.budderfly.com/about/)
- [Executive Team](https://www.budderfly.com/executive-team/)
- [Leadership](https://www.budderfly.com/leadership/)
- [Board of Directors](https://www.budderfly.com/board-of-directors/)
- [Mission](https://www.budderfly.com/about/mission/)
[Careers](https://omsbdrflyprd.wpengine.com/careers/)
[](https://cta-redirect.hubspot.com/cta/redirect/20472728/b14da822-cd99-48ce-b039-a18781490a06)
# Customer Technology Guide
##### *Budderfly is your energy management partner, installing and maintaining energy-saving technologies throughout your site.*
# Budderfly Customer Support
For any Budderfly equipment issues or troubleshooting, always contact our Customer Support team first. They will work with our Technical Services team to address your request as soon as possible.
Customer Care (general inquiries/billing issues)
[(855) 299-1334](tel:(855)%20299-1334)
[customer-support@budderfly.com](mailto:customer-support@budderfly.com)
Technical Services (equipment and solutions)
[(855) 299-1334](tel:(855)%20299-1334)
[service@budderfly.com](mailto:service@budderfly.com)
TIP: When emailing Customer Support, always include your store number and the nature of the issue (i.e. lighting, HVAC, refrigeration etc.) in the subject line for quicker response times.
The Customer Portal: Adjust your thermostat, see your bill, check on work-orders and more! Learn more in our [Portal Video](https://www.youtube.com/watch?v=WaWZu3CNr2g&ab_channel=BudderflyInc).
Budderfly replaces most or all of your HVAC units with ultra-high efficiency units from brands like Carrier, Lennox, or Trane.
Maintenance + Warranty: The manufacturer warranty covers all Budderfly-installed units. Budderfly assumes responsibility for the preventative maintenance of all rooftop HVAC units, regardless of if Budderfly replaced the unit or not. This includes:
- Quarterly preventative maintenance services
- Convenient access to Budderfly customer support for all HVAC-related issues
Kitchen hood controls replace normal on/off switch for kitchen hoods with demand-controlled kitchen ventilation systems (DCKV).
The control system has temperature sensors installed in the hoods that properly calibrate exhaust fan speed.
Variable speed drives are installed on exhaust fans so they can ramp up and down based on cooking temperature needs.
Exhaust fan automatically turns on when it senses changes in cooking temperature and speed.
The goal of the control system is to reduce the speed & runtime of exhaust fans to save energy.
[MeLink Troubleshooting](https://melinkcorp.com/kitchen-hood-controls/intelli-hood-resources/)
 
Controls Display In-hood Sensor
Budderfly installs programmable, Wi-Fi enabled thermostats in your locations, which are programed with temperature set points to optimize HVAC efficiency without compromising comfort in the building.
TIP: Budderfly does not manipulate temperature set points for energy saving purposes.
[Budderfly Thermostat Manual](https://budderflyinc.sharepoint.com/:b:/s/MarketingOneDrive/ETz4zbSzgYFOm0j326tBgLEBP7joTzWcThC1pjwDXV8xng?e=9FmW8j)
Budderfly installs advanced controls on walk-in coolers & freezers, either KE2 (blue) or NRM (grey). Controllers are Wi-Fi-enabled and designed to:
- Monitor temperatures 24/7
- Reduce electricity consumption by regulating defrost cycles
- Proactively alert on high temperatures & equipment issues via email, which you can follow up with customer service to ensure the unit is operating properly
If you notice ice buildup or high temperature alerts, contact Budderfly Customer Support.
.png "NRM-Controller (1)")
NRM Controller
KE2 Controller
**Maintenance:** Budderfly is responsible for any equipment issues related to or caused by the installation of the advanced controlling devices. Budderfly will help manage service calls for any walk-in issues but costs for non-controller-related issues will be your responsibility. Check out our [Refrigeration Efficiency Technology](https://info.budderfly.com/budderfly-refrigeration-efficiency-technology?hsLang=en) page for more information.
TIP: Continue to use your local refrigeration technicians as a resource for maintenance needs.
Budderfly converts all existing non-LED lighting to LED throughout the site (except for menu boards, specialty neon signs, and outdoor lights you don’t own).
Maintenance + Warranty: Budderfly-installed LED fixtures are covered under warranty for the duration of the 10-year contract. With any light fixture issues, Budderfly equipment or not, please email customer support including:
- Photo of fixture(s)
- Location of fixture(s)
- Number of fixture(s)
Budderfly installs facility controller and other networking devices to provide connectivity to wifi-enabled technologies.
IoT devices are installed at the electric panel to measure energy usage at individual points of consumption and should not have any impact on day-to-day operations of the restaurant.
Budderfly will continue to evaluate new technologies to reduce energy usage throughout the restaurant.
We will always notify you of any other technologies that will be installed.
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2 Trap Falls Road, Suite 310
Shelton, CT 06484
[(855) 299-1334](tel:855-299-1334)
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- - [Energy as a Service](https://omsbdrflyprd.wpengine.com/energy-service/)
- [Who We Serve](https://omsbdrflyprd.wpengine.com/the-budderfly-effect/)
- [Resources](https://omsbdrflyprd.wpengine.com/resources/)
- [Blog](https://blog.budderfly.com/)
- - [In the News](https://news.budderfly.com/)
- [Case Studies](https://case-studies.budderfly.com/)
- [About](https://omsbdrflyprd.wpengine.com/about/)
- [Careers](https://omsbdrflyprd.wpengine.com/careers/)
[](https://www.budderfly.com/)
© 2026 Budderfly
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